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Bayu Emas is a beachfront apartment complex in Batu Ferringhi where the gap between promise and delivery depends heavily on which unit you book. Some guests report immaculate, well-equipped rooms steps from the beach; others encounter filthy shared spaces, dusty floors, and pest problems. The building exterior is consistently described as dated and abandoned-looking, and an undisclosed RM10 nightly parking fee frustrates visitors.
Based on limited recent reviews, so treat this as low-confidence.
Reviewers prize this beachfront property for its pool, modern spaces, and sea views just steps from the beach. Location and cleanliness earn consistent praise, though some units arrive without essentials like towels or full kitchen gear, and expectations of higher-end comfort don't always match what's provided.
Beachfront position and infinity pool draw families, but recent guests report significant gaps in upkeep. Overbooking practices, broken appliances (microwave, washing machine, dryer), dirty walls, and insects appear in recent one-star reviews. Landlord reportedly does not respond to maintenance requests or offer alternatives when apartments do not match bookings. Five-star reviewers praise the seafront location and pool, though an older guest noted furniture and building condition as worn. Since 70% of reviews are five-star, satisfaction varies sharply. Location alone may hold customer loyalty despite service and cleanliness complaints. Booking through Booking.com has triggered disputes over apartment allocation.
The property's beachfront location and large floor space appeal to families seeking a group retreat, but cleanness and maintenance are inconsistent and sometimes very poor. Recent guests report sticky floors, broken door locks, non-functioning windows, faulty speakers, and sewage odours from bathrooms. Older reviews mention staff members Mr Haris and Mr Kumanan as responsive when notified of issues, but the property owner has refused refund requests. The pool is a portable structure filled by garden hose, not the premium amenity photos suggest.
Last updated 2026-08-25