Google-verified1,075 Google reviews2017 - 2026
Guests consistently praise the cleanliness, peaceful ambiance, and the owner Joey's genuine warmth and quick responses. The converted century-old building balances vintage character with modern design, making stays feel homey rather than transactional.
Steep stairs limit access for seniors and those with large luggage; some photos overstate room size. Free laundry and kitchen access appeal to longer stays. Towels and cushion comfort could improve, but most reviewers overlook these details against the overall value and thoughtful service.
Mansion One trades on its George Town waterfront position and proximity to Pulau Tikus, with some guests appreciating the sunrise views and ground-floor shops. However, serious safety gaps emerge across multiple recent reviews: an intoxicated security guard, inadequate supervision near a nightclub, broken locks, and photos that misrepresent shabby, cramped rooms. Management responsiveness appears selective.
Guests consistently praise the suites for cleanliness, comfort, and helpful staff like Hashim and Wendy. Located near Gurney Plaza and Georgetown hawker centres, the rooms offer good value. One drawback: the owner can be slow to reply to WhatsApp messages, and one guest noted a dirty bathroom sink.
Half the guests report clean, spacious rooms with stunning city views, reliable utilities, and convenient nearby dining and shopping. The other half describe filthy conditions, black mold, broken air conditioning, and alleged booking scams with hidden deposits and RM2000 'viewing fees' on third-party platforms.
Last updated 2026-08-25