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Urban Staycations

Updated 2026-08-26 · 8,317 reviewed · 5,086 listed · Scored from 8 Google reviews · How we rank ›

3.0(8) 49 composite score See reviews on Google ✓ Google-verified
Beachfront & Island HomestayHomestay

Google-verified8 Google reviews

Urban Staycations
Services
Beachfront & Island Homestay, Homestay
Reviews
8

What recent reviews say

Urban Staycations offers modern serviced suites in a high-rise building near George Town with rooftop pools and gyms, but guests report serious operational failures. Bed bug infestations, poor wifi support, long lift waits, hidden deposit charges, and unhelpful staff repeatedly undermined stays.

Praised for
  • modern building design
  • location near George Town
  • rooftop pool and gym available
  • city and sea views
Watch-outs
  • bed bug infestation not properly resolved
  • poor wifi and unresponsive host
  • excessive lift wait times
  • unclear additional fees and hidden deposits
  • confusing and distant parking layout
  • rude gym and pool staff
  • strict house rules and cleaning expectations
poor-wifiunresponsive-hostunhygienicpoor-maintenancenoisy
Think twice if: Avoid if you need reliable wifi, quick lift access, clear upfront pricing, or confirmed cleanliness standards.

Strengths

  • high-rise building with rooftop infinity pool and gym
  • modern studio and apartment units with kitchenettes
  • 10-15 minutes by car from George Town heritage zone

Worth knowing

  • Bed bug infestation reported; host refused to cover medical costs
  • wifi failures; host unresponsive via WhatsApp for 24+ hours
  • parking on 10th floor, approximately 500 meters from lift, causing 45-minute waits
  • hidden deposit charge not disclosed on booking platform
  • four lifts for entire building; frequent long waits
  • gym and pool staff reported as rude and unhelpful
  • cleaning fee charged but guests still required to wash and return all items
  • Level 11 and rooftop facilities include designer infinity pool and modern gym

What reviews say by service

Beachfront & Island Homestay
Views of the sea available but hygiene and operational issues overshadow location appeal.
Homestay
High amenity building undermined by unresponsive management, hidden fees, and bed bug problems.

How it compares

  • Rated 3 against a 4.51 average across the 3860 beachfront & island homestay businesses listed here.
  • Has more Google reviews than 60% of the businesses in this directory.

How we scored this

How We Score
Star rating 43
Review volume 41
Review recency 86
Review sentiment 30
Profile completeness 75
Verification 30

Rating breakdown

5
4
4
0
3
0
2
0
1
4

Common questions

Does the building have parking?
Parking is inside the building on the 10th floor, approximately 500 meters from the lift. Wait times to access it can exceed 45 minutes during peak hours.
What are the facilities like?
Level 11 and rooftop include a designer infinity pool, modern gym, and themed gardens. Security staff have been reported as rude by guests.
Are there any additional charges I should know about?
Yes. A deposit is required but may not be fully disclosed on booking platforms like Agoda; check-in instructions are sent only after payment.

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Last updated 2026-08-26